Frequently Asked Questions

Q: Are the Courses suitable for dental students ?

The Courses are primarily designed for dentists after graduation . Some Courses may therefore contain professional or clinical content that requires postgraduate-level knowledge and background.

Q: What should I do if I forget my password ?

Select Forgot Password on the login page and follow the instructions to reset your password. If you experience any difficulty recovering your account, contact Technical Support: Email: [ spc-technical-support@spc-eg.com ](mailto: spc-technical-support@spc-eg.com )

Q: Are the Courses recorded or live ?

Courses available through SPC Online Academy consist of high-quality prerecorded lectures professionally recorded in SPC studios , allowing you to study at a time that suits you.

Q: Can I watch a lecture more than once ?

Yes. You can watch the lectures an unlimited number of times throughout your Course access period.

Q: Can I download Course videos ?

No. Course videos are available through online streaming only and may not be downloaded, saved locally, or shared outside SPC Online Academy.

Q: Can I screen-record or record the lectures for personal use ?

No. Course videos are available through online streaming only and may not be downloaded, saved locally, or shared outside SPC Online Academy.

Question 1

Who can purchase courses from SPC Online Academy ?

Accepted Answer

Anyone can create an account and purchase content from SPC Online Academy. However, the Courses and educational content are primarily designed and intended for postgraduate dentists.

Question 2

Do I have to be a dentist to create an account ?

Accepted Answer

No. You do not have to be a dentist to create an account or make a purchase. However, the educational content available on the Platform is primarily intended for qualified dental graduates and is based on a professional dental education background.

Question 3

Are the Courses suitable for dental students ?

Accepted Answer

The Courses are primarily designed for dentists after graduation. Some Courses may therefore contain professional or clinical content that requires postgraduate-level knowledge and background.

Question 4

What should I do if I forget my password ?

Accepted Answer

Select Forgot Password on the login page and follow the instructions to reset your password.

If you experience any difficulty recovering your account, contact Technical Support:

Email: [spc-technical-support@spc-eg.com](mailto:spc-technical-support@spc-eg.com)

Question 5

Are the Courses recorded or live ?

Accepted Answer

Courses available through SPC Online Academy consist of high-quality prerecorded lectures professionally recorded in SPC studios, allowing you to study at a time that suits you.

Question 6

Can I watch a lecture more than once ?

Accepted Answer

Yes. You can watch the lectures an unlimited number of times throughout your Course access period.

Question 7

Can I change the video playback speed ?

Accepted Answer

Yes. You can adjust the playback speed and choose the speed that is most convenient for you.

Question 8

Can I download Course videos ?

Accepted Answer

No. Course videos are available through online streaming only and may not be downloaded, saved locally, or shared outside SPC Online Academy.

Question 9

Can I screen-record or record the lectures for personal use ?

Accepted Answer

No. Course videos are available through online streaming only and may not be downloaded, saved locally, or shared outside SPC Online Academy.

Question 10

Can I share Course videos or materials with my colleagues ?

Accepted Answer

No. The account and purchased content are for the registered User’s personal use only. Sharing Course videos, protected materials, or account login details with another person is not permitted.

Question 11

How long can I access a Course after purchasing it ?

Accepted Answer

You will have access to the Course for three years from the date of purchase.

During this period, you may return to the Course and watch the lectures an unlimited number of times.

Question 12

How many devices can I use with my account ?

Accepted Answer

Your account may be used on a maximum of two registered devices.

Question 13

What happens if I try to log in from a third device ?

Accepted Answer

Your account will be automatically suspended as a security measure if access is attempted from a third device.

To request an account review and reactivation, contact Technical Support:

Email: [spc-technical-support@spc-eg.com](mailto:spc-technical-support@spc-eg.com)

WhatsApp: +20 11 12476996

Technical Support may request information to verify your identity and review the registered devices.

Question 14

Can I share my account with someone else ?

Accepted Answer

No. Your account is personal and may not be shared with or transferred to another person. Sharing login credentials is a violation of the SPC Online Academy Terms and Conditions.

Question 15

What should I do if my account is suspended ?

Accepted Answer

Contact Technical Support so that the reason for the suspension can be reviewed and your account can be restored where reactivation is possible.

Email: [spc-technical-support@spc-eg.com](mailto:spc-technical-support@spc-eg.com)

WhatsApp: +20 11 12476996

Technical Support may request information to verify account ownership or review the devices and activity associated with the account.

Question 16

What payment methods are available ?

Accepted Answer

Depending on the options available during checkout, payment may be made using:

* Credit and debit cards

* Fawry

* Electronic wallets in Egypt

Instalment payments through ValU*

The payment methods available to you will be displayed during checkout.

Question 17

What should I do if I paid but the Course does not appear in my account ?

Accepted Answer

If your payment was successfully completed but the purchased Course does not appear in your account, contact Technical Support so the transaction can be reviewed and the content activated once the successful payment is confirmed.

Please provide your payment reference or transaction number and, where possible, a screenshot of the successful payment.

Email: [spc-technical-support@spc-eg.com](mailto:spc-technical-support@spc-eg.com)

WhatsApp: +20 11 12476996

Question 18

What if I purchase a Course and later discover that it is not suitable for me ?

Accepted Answer

Before completing a purchase, Users are responsible for reviewing the Course details and making sure that its scientific level, content, and topics are appropriate for their needs and professional background.

Each Course page provides key information before payment to help you make an informed decision. Any refund request will be subject to the applicable Refund Policy and Terms and Conditions.

Question 19

What is the difference between purchasing an individual Course and a Package or Bundle ?

Accepted Answer

You may purchase Courses individually. However, when you combine more than one Course into a Bundle, you receive a 20% discount.

SPC also offers ready-made Bundles containing selected related Courses, which are also available with a 20% discount.

Question 20

Do Courses include certificates ?

Accepted Answer

A certificate may be requested as an optional service for an additional fee, subject to the applicable certificate requirements.

Question 21

Do I need to complete the entire Course to receive a certificate ?

Accepted Answer

You must complete at least 90% of the Course content before you are eligible to request a certificate.

Question 22

How can I contact Technical Support ?

Accepted Answer

You can contact the SPC Online Academy Technical Support team through:

Email: [spc-technical-support@spc-eg.com](mailto:spc-technical-support@spc-eg.com)

WhatsApp: +20 11 12476996

For technical or payment-related issues, we recommend providing your registered email address, a description of the issue, and any relevant screenshot or payment reference.

Question 23

How can I check the Course details before purchasing ?

Accepted Answer

Each Course page provides the main information you need before making a purchase, including:

* Price

* Content duration

* Instructor

* Topics covered

* Language of instruction

* Any additional Course-specific information or requirements

We recommend reviewing the full Course page before completing your payment.

Question 24

Can I receive a refund after purchasing a Course ?

Accepted Answer

SPC Online Academy’s general policy is that digital content is normally non-refundable once access has been made available to the User. We therefore recommend reviewing the Course details carefully before completing your purchase.

However, this policy does not exclude any mandatory refund, withdrawal, or cancellation rights available to

Frequently Asked Questions

Frequently Asked Questions

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